Delivery and Returns Policy
How Long Does It Take?
TGNY Custom Made Items:
Your order will take between 2 – 3 weeks to manufacture and between 2 – 7 days for shipping within the USA.
TGNY Stock Items:
Your order will be shipped to you within 2 business days and will take 2-7 days for shipping within the USA.
Return and Exchange Policy
TGNY Custom Made Items:
If you have ordered a custom made item, it has been made up specifically for you. However, if the size you receive is not correct, based on the sizing information you gave us, we will gladly alter it or exchange it for you. If the size is correct, but the fit is not perfect, we offer a once off free alteration service.
You must notify us of changes that need to be made within 5 days of receiving your order.
TGNY Ready-to-Wear Collection:
Items that we already have in stock, not on sale and have not been customized can be exchanged or returned for a full refund. If you wish to return or exchange an item, you must notify us of changes that need to be made within 5 calendar days of receiving your order. All shipping costs will be for your account.