TGNY Custom Made Items:
If you have ordered a custom made item, it has been made up specifically for you. However, if the size you receive is not correct, based on the sizing information you gave us, we will gladly alter it or exchange it for you. If the size is correct, but the fit is not perfect, we offer a once off alteration service at no charge. You must notify us of changes that need to be made within 5 days of receiving your order. All additional shipping costs will be for your account.
TGNY Ready-to-Wear Collection:
Items that we already have in stock and are not customized can be exchanged or returned for a full refund. If you wish to return or exchange an item, you must notify us of changes that need to be made within 5 calendar days of receiving your order. All shipping costs will be for your account.